Working with a third-party logistics (3PL) provider can simplify your business operations, but not all 3PL providers are created equal. Some can help you grow, while others might hold you back with missed deadlines, outdated tech, or a lack of transparency.

If you’re questioning whether it’s time to make a switch, you’re not alone. This guide will help you evaluate your current provider, identify red flags, and outline the steps for transitioning to a 3PL that better suits your needs.

When to Know It’s Time to Switch 3PL Providers

1. Repeated Fulfillment Errors

Your reputation is on the line with every order. When your 3PL frequently messes up orders—whether it’s incorrect items or late deliveries—it’s a sign they’re not meeting your business needs.

Pro Tip: Choose a provider like ShipSage that guarantees order accuracy and offers accountability when errors occur.

2. Outdated Technology

A modern 3PL provider should offer advanced fulfillment software with real-time tracking, order management, and reporting tools. If you’re still relying on manual processes or outdated systems, it’s time to upgrade.

Actionable Tip: Look for providers with easy-to-use dashboards and seamless integration with platforms like Shopify or Amazon.

3. Limited Scalability

If your 3PL can’t scale with your business growth—whether it’s expanding product lines or handling seasonal spikes—it’s time to move on.

Why It Matters: A flexible 3PL provider like ShipSage ensures you’re ready for growth, offering a network of fulfillment centers to keep up with demand.

4. Poor Communication and Support

Can you quickly resolve an issue or get answers from your 3PL? If you’re dealing with slow responses or unclear communication, you’re not getting the support you deserve.

What to Look For: A provider with dedicated account managers and proactive communication to keep you informed.

How to Choose the Right 3PL Provider

1. Evaluate Their Fulfillment Network

Does the provider have warehouses in key locations to reduce shipping times and costs? A strong network can make a big difference in delivery efficiency.

2. Assess Their Technology

The best 3PL providers offer tech that goes beyond basic tracking. From SKU-level insights to automatic stock alerts, robust technology streamlines operations and boosts accuracy.

3. Understand Their Pricing Structure

Hidden fees can wreak havoc on your budget. Opt for a provider that offers transparent pricing so you always know what you’re paying for.

How ShipSage Stands Out as a 3PL Provider

a) Advanced Fulfillment Technology

ShipSage’s software integrates with major platforms, giving you real-time visibility and automation.

b) Scalable Solutions

From small businesses to high-growth brands, ShipSage supports businesses of all sizes with a network of U.S.-based fulfillment centers.

c) Transparent Pricing

ShipSage simplifies costs by bundling services into clear, easy-to-understand invoices.

Steps for a Seamless Transition

1. Audit Your Supply Chain

Understand how changing providers will impact your inventory flow.

2. Phase Out Gradually

Keep inventory at both your old and new fulfillment centers to avoid stockouts.

3. Communicate with Customers

Let customers know about changes to avoid confusion or delays during the switch.

Make the Switch to a Better 3PL Provider

Don’t let an underperforming 3PL provider drag your business down. Whether you need better technology, scalability, or customer support, ShipSage has you covered. Ready to streamline your fulfillment and grow your business? Contact ShipSage today to make the switch!