Does ShipSage provide solutions for FBA returns?

Amazon supports unconditional return and exchange of goods for customers and most returned goods will never be resold again on the platform. Amazon return policies causes certain losses to the seller. However, ShipSage can replace the label or packaging for products (damaged or not) and can sell it again, which can maximize seller profits.

What is the process of fulfillment and shipping with ShipSage?

1. After reaching a negotiating consensus and after both parties sign the contract, you can register for an account through our system. After we complete the approval and account configuration, you can access it freely.
2. You will need to create a product in our system. After selecting a particular ShipSage warehouse, send the product and then you can choose the transit agency or ShipSage’s fast-in and fast-out service.
3. After the goods arrive, our warehouse will start your inventory management. When you create an order in the system, our warehouse will carry out fulfillment and shipping according to the order. The order will be delivered by a local carrier partner to the customer. If you have any questions during the logistics process, you are welcome to contact the customer service support team.

What kind of items does ShipSage define as contraband?

1. Goods that are expressly prohibited from being transported by laws and administrative regulations;
2. Corrosive and radioactive goods that may endanger the safety of means of transport, personal and property damage;
3. All flammable and explosive materials with dangerous properties that can cause combustion under certain conditions during transportation, loading and unloading, and storage, resulting in personal injury and property damage.

Can I send batteries, dangerous goods, and perishable items?

Batteries are dangerous goods and can only be sent through specific channels. When entering the warehouse, you need to provide authenticated MSDS certificates, UN38.3 certificates, and accurate labels for all products. Only then can our company arrange fulfillment and shipping services for batteries, dangerous goods, and perishable items. Illegally reported shipments are not allowed to be shipped. If it is found that there are concealed items and shipments, the seller and ShipSage will endure the consequences along with the corresponding legal responsibilities.

Can ShipSage’s pricing plan and services be tailored to the seller’s business model?

In addition to the service categories already listed, we can also customize the service process and charging standards according to your business needs. For details, please contact ShipSage.

What are the advantages of storing your products with ShipSage instead of with Amazon?

1. Differences in warehousing costs.
If the object is large, the cost of using Fulfillment by Amazon (FBA) is higher than using a third-party logistics (3PL) service like ShipSage.
2. Differences in standardized requirements for products before warehousing.
FBA warehouses’ requirement standards are strict. If the external packaging or product label is damaged, the seller will be required to replace it before the item enters the FBA warehouse. Additionally, Amazon does not provide product assembly services. The storage requirements of a 3PL service will not be as expensive as the FBA warehouses, and will provide sorting, inventory, and inspection services before the items are placed on warehouse shelves.
3. Differences in returns and customer support.
Amazon supports unconditional returns and exchanges for customers, and the FBA warehouse will no longer conduct any appraisal of the returned products and will not charge buyers any return fees. Even if the returned product is not damaged, Amazon will not resell the product to a second buyer. This kind of return method is more partial to the customer, which leads to a higher return rate. Amazon charges an additional fee when the product is returned, either for its disposal or for it being returned to the seller. Regarding ShipSage’s standards, if the product is returned, whether it is damaged or not, we will replace the label/repackage and restock so that it can be sold again in the future. ShipSage’s return and relabel service reduces the seller’s expenses and increases profit.
4. Differences in cargo storage risk.
Placing goods in FBA warehouses has certain potential security risks. The goods are secured with the corresponding Amazon account holder. If there is a problem with the products you sell on Amazon and your account is closed by Amazon, the goods in Amazon’s FBA warehouse will be temporarily seized. However, if your goods are stored with ShipSage, you don’t have to worry about this happening. Our customer service is here to support you in all your business needs 24 hours a day.

What is included in ShipSage’s fulfillment pricing model?

Our pricing model includes inventory storage, fulfillment (pick and pack), shipping, returns, and relabeling. The pricing chart will be customized as per your business needs. The pricing standards are simple and transparent. You are welcome to contact ShipSage for more details.

What do ShipSage’s storage fees include?

Storage fees are charged in cubic feet. ShipSage customizes a warehouse inventory and billing model as per your business needs. These calculations will automatically optimize the storage structure in the warehouse according to the quantity, size, and turnover frequency of your products. ShipSage provides you with the best and most economical three-dimensional storage suggestions, and helps you save storage costs to the greatest extent. The billing model can be customized for all sellers as per their business needs.

How to check inventory status through ShipSage warehouses?

Sellers can log into their ShipsSage account and check inventory through the automated warehouse management system. If there are any errors, you can contact customer service to check your inventory at any time.

Who to contact for ShipSage system failures?

ShipSage customer service is happy to offer you support 24 hours a day.

Are ShipSage’s warehouses internally operated?

Yes, our warehouses are operated by experienced ShipSage personnel.

What is the fulfillment processing time in ShipSage warehouses?

ShipSage strives to provide you with high-efficiency services. When your goods arrive at Shipsage, our warehouses will be ready to stock inventory. After an order is placed in the system, our warehouse will begin fulfillment for that order. Orders pushed before the local cut-off time will be processed by our warehouse on the same day and orders placed after the local cut-off time will be processed by our warehouse on the next day. Under normal circumstances, all orders will be processed within 24 hours.

How is the cost of drop shipping with ShipSage calculated?

The cost of fulfillment from ShipSage consists of warehousing and unloading, storage, order processing, and delivery carrier fees. The pricing chart will be customized according to your business needs. You are welcome to contact ShipSage for more details.

What is the reason for the difference between the estimated shipping cost and the actual shipping cost?

The dimensional (DIM) weight factor causes the estimated shipping cost and the actual shipping cost to be different. DIM weight is the amount of space a package occupies in relation to its actual weight. For each shipment, you are charged based on the DIM weight or actual weight of the package—whichever is greater. Please reference our article on dimensional weight or contact us for more details.

How is Wayfair self-pickup billed?

Wayfair’s self-pickup service fees consist of warehousing and unloading, storage, and order processing fees. The pricing chart will be customized according to your business needs. Our pricing is simple and transparent with no additional hidden fees. We welcome you to contact ShipSage for more details.

Will I be charged an account opening fee for registering with ShipSage services?

No. ShipSage also does not charge a monthly subscription fee. The seller only pays for the inventory storage fess and fulfillment services selected.

What kind of businesses can be accommodated at ShipSage?

ShipSage offers fulfillment services for businesses both big and small. We have simple pricing, speedy onboarding, and scalable end-to-end solutions. Leave your fulfillment to us!

What are the characteristics of an ideal 3PL?

An ideal 3PL can help you efficiently solve problems such as warehousing and distribution of e-commerce products through FBA transfer, drop shipping, and return and relabeling services. The seller is only responsible for their business operations, and ShipSage takes care of all the fulfillment and warehousing operations.

What is ShipSage’s delivery timeframe?

The delivery timeliness is affected by many factors like distance and delivery channels. As far as ShipSage’s warehouses are concerned, two-day delivery coverage is guaranteed across the United States.

How are ShipSage’s warehouse storage fees calculated compared to its competitors?

The warehousing fees include cargo and product handling fees which are calculated and charged according to factors such as different categories, product size, weight, and quantity. Compared with FBA’s warehousing and other services, ShipSage’s pricing is lower.

Is ShipSage’s return and relabeling service available for all ecommerce platforms?

Yes. Products which are returned and relabeled at ShipSage are generally supported for sale on other e-commerce platforms. We support omni-channel fulfillment, returns and relabeling, and shipping/delivery.

Are FBA returns and relabeling charged apart from the initial fulfillment price model?

FBA returns and re-branding charges are generally divided into return service fees (including receipt, listing, tally, replacement of new FNSKU), storage fees, outbound order processing fees, etc. The specific price depends on the quantity of goods, service content, and dimensional weight calculations.

What does returning and relabeling a product entail?

Sales are not affected by quality problems of the product, product labels or externally damaged packaging. Returns can be relabeled and restocked to replenish your inventory so that your product is available for future orders.

Does ShipSage provide transit services for all sizes of inventory?

Yes, our transit service does not require a minimum size of inventory. As long as the seller chooses the transit service, ShipSage can provide the corresponding service.

Does ShipSage stock up in advance?

ShipSage can stock up goods in advance, choose transit, and send goods to FBA warehouses or customers.

What are the requirements for the size, weight, and dimensions of the products fulfilled by ShipSage?

ShipSage has less stringent requirements for goods than Amazon warehouses. FBA warehouses have strict requirements on the packaging size and weight of goods, while ShipSage has almost no requirements for the external packaging of items. Sellers can select optimal packaging according to the characteristics of their own merchandise. After ShipSage receives the seller’s inventory, it is all divided into boxes, repackaged, labelled, and other services according to FBA packaging requirements. Then, the packaged inventory is then delivered to the customer or Amazon warehouses per the seller’s request.

Where are ShipSage’s warehouses located?

ShipSage has more than 500,000 square feet of total warehouse capacity in Allentown, Pennsylvania; Bolingbrook, Illinois; Southaven, Mississippi; and Tracy, California.

What are the working hours of ShipSage warehouses?

Local time: Monday to Friday 6:00 am to 6:00 pm. The warehouses are closed on holidays.

How will your warehouse storage security be guaranteed?

1. Our warehouse will conduct pre-job training for employees to ensure that each employee operates in a standardized manner.
2. The staff in the warehouse will carry out inventory check often to ensure that the seller’s inventory is all there and the quantity is accurate.
3. There is surveillance monitoring in the warehouse key areas and fire alarms/extinguishing tools to ensure the safety of goods.
4. The warehouse alarm system is connected with the local public safety system and if there is an accident, the alarm will automatically alert the authorities.

Are outsiders allowed in the warehouse?

Our company stipulates that non-warehouse staff are not allowed to enter.

What is the total capacity of all ShipSage warehouses?

We have over 500,000 square feet of warehouse space.

What services does ShipSage provide?

Our company can provide services such as drop shipping, restocking, FBA transfer, FBA/FBM fulfillment, B2C/B2B, warehouse management, inventory management, picking/packing, and other services.

Which types of goods do you not accept?

We do not accept flammable and explosive items, dangerous chemicals, strong magnetic products, and products that violate U.S. laws and regulations.

What information do sellers need to provide to gain access to the ShipSage system and client login?

After the two parties sign the contract, the client needs to provide the business license and account holder information. Afterward, the client may contact the customer service support team to gain access to their account.

How does ShipSage ensure inventory and order accuracy?

ShipSage uses an automated warehouse management system (WMS) and barcode scanning technology. When you create product information, the system will automatically generate barcodes. During the process of fulfillment and shipping, we scan each ticket and confirm it again through the WMS system to ensure the accuracy of order operations.

Which E-Commerce platforms can ShipSage connect to?

ShipSage can support many platform integrations. Sellers on platforms such as Amazon, Wayfair, eBay, Shopify, Walmart, Chewy, Woot!, AliExpress, Wish, NewEgg, and The Home Depot can expand their business marketplace by using ShipSage fulfillment services.

Does ShipSage support other currencies?

Currently, only USD deposits are supported.