Vacation Mornings and ShipSage: Fulfillment that Keeps Travelers Moving
Highlights
- New travel gut health brand launched with ShipSage as its first 3PL partner
- Onboarded and shipping in about one week
- Multi-warehouse setup with smooth Shopify integration
- Tech driven operations that keep service strong and pricing competitive
- Customer Success team that responds quickly and goes above standard requests
Overview
Vacation Mornings is the first gut health supplement built specifically for travelers. The brand focuses on preventing travel constipation and digestive discomfort without the usual risk of diarrhea, so people can enjoy trips without worrying about their gut. As a new brand, they needed a fulfillment partner that could support growth from day one and help them live up to their promise to travelers. Travel more, worry less.
The brand’s situation
Vacation Mornings isn’t a generic probiotic company. Its formula is designed around the very specific gut issues that show up when people travel, from long flights to new routines and time zones. The goal is simple to state and hard to deliver. Help travelers feel comfortable and ready for adventure, instead of losing time to digestive problems.
Because the brand is new, there was no legacy warehouse or previous 3PL to replace. Vacation Mornings wanted to start with a partner that understood both operations and technology so fulfillment would not become a bottleneck later.
Why Vacation Mornings chose ShipSage
During the search process, ShipSage stood out for one clear reason. While many 3PL providers talk about space and labor, ShipSage showed a deep understanding of software driven efficiency. Vacation Mornings saw that ShipSage treats fulfillment as an operation heavy business that should be improved through technology, not just more people.
That focus on using tech to raise efficiency leads to better service and more competitive pricing for customers. For a young brand watching every dollar and every customer interaction, that combination mattered.
Onboarding with ShipSage
From agreement to the first shipment, the onboarding process took about a week. The core system was straightforward, and the Customer Success team supported the setup closely, answering questions quickly and clearly. Vacation Mornings describes the onboarding as very smooth overall.
Like any real world launch, there were a few bumps. The warehouse made some mistakes on the first shipments, but those issues were fixed quickly. Looking back, Vacation Mornings notes that even more communication between the warehouse, the Customer Success team, and the brand during the first few shipments would have helped make sure everything went out exactly as intended. That level of honest feedback and fast correction helped build trust early.
Services and tech setup
Vacation Mornings uses ShipSage’s multi warehouse setup so orders can be fulfilled from more than one location. This structure supports both current volume and future growth as demand increases. On the tech side, the brand needed a clean connection with Shopify. That integration was very smooth, allowing orders to flow into ShipSage without friction or extra manual work.
The experience working with ShipSage
Vacation Mornings rates the Customer Success team as excellent. Responses are fast and helpful, and the team does more than simply answer tickets. One story stands out. A celebrity customer placed an order on their own. The founder was abroad but wanted to make the experience special by adding a thank you note to the shipment. The Customer Success team handled the request the same day and made sure the note went out with the package.
For Vacation Mornings, that moment captured ShipSage’s approach. They are willing to go out of their way to help customers succeed, not just move boxes.
“Excellent. They are really fast and helpful in responding. They really went out of their way to help customers success.”– Nina Zhang, Founder
Results and early impact
Because Vacation Mornings is still early in its journey, formal numbers for cost per order, delivery time, and order accuracy are not yet tracked for a long period. The brand is focused first on giving travelers a great experience and building a strong foundation for growth. Still, several results are already clear from their perspective.
They are live with a multi-warehouse setup, integrated with Shopify, and supported by a team that combines technology with responsive service. ShipSage’s focus on software driven efficiency and competitive pricing helps Vacation Mornings keep fulfillment aligned with the brand’s promise to customers.
What’s next for Vacation Mornings
Vacation Mornings wants to grow sales and serve customers to their satisfaction, and they see fulfillment as a huge part of delivering on that promise. ShipSage provides the operational backbone so the brand can focus on product, messaging, and customer education while knowing orders will be handled professionally.
What Vacation Mornings would tell other brands
When asked what they would tell other brands that are considering ShipSage, Vacation Mornings keeps it simple.
“Better, cheaper, professional 3PL provider.”– Nina Zhang, Founder
For new brands that want a tech savvy fulfillment partner with strong support and practical pricing, Vacation Mornings’ experience suggests ShipSage deserves a close look.
Ready to see what ShipSage can do for you
If you are launching or scaling a brand and want a fulfillment partner that pairs technology with hands on support, ShipSage can help. Visit shipsage.com to talk with the team and learn how ShipSage can support your next stage of growth.
